Questrade Review – With Clear Customer Comments

QuestradeThis Questrade review will establish Questrade as a serious player in the discount broker market. Questrade is an independent discount broker not owned by any financial institution. Without the backing of a large Canadian banks, Questrade is able to compete with the like of BMO InvestorLine, TD Direct Investing, RBC Direct Investing or Scotia iTrade.

Don’t eliminate Questrade from your discount broker options just because you cannot walk into a branch. As it happens, none of the bank branches can actually help you with their discount broker either since it’s an online service. Chances are, if you walk into a bank branch for discount broker questions, they will end up calling someone to help out. It comes to the same with Questrade.

The application process is actually easier with Questrade. You can do it all online. Any required documents can be uploaded which is not the case with some bank discount broker. For example, with RBC Direct Investing, I have to fill forms and mail them in whereas Questrade supports online signature and document upload. It’s quick and easy if you are comfortable doing everything online.

Questrade is to the discount broker world what Tangerine is to the banking world.

Questrade offers 2 ways to invest your money.

  • Questrade Self-Directed Investing
  • Questrade Portfolio IQ

The self-directed approach is as advertised where the investor is in control of buying and selling the stocks. The Portfolio IQ a professionally-managed low-cost online investment service. Questrade describes the service as follow. It’s not index investing but it’s using ETFs to manage your portfolio.

With Questrade Portfolio IQ, your money is invested in a diversified portfolio, much like a mutual fund. However, we use a cost efficient portfolio of exchange-traded funds (ETFs). These ETFs give you a diversified investment with much lower fees.

Questrade Portfolio IQ is a step up to any mutual funds investors. It can be a stepping stone to the DIY self-directed approach.

Questrade Features
Source: Website

Questrade Referral

In a past survey with readers, Questrade usage rank 6th with bank discount brokers leading the pack. It highlights how many investors seek to have everything in one place. It’s not a bad approach to managing your money but I think it’s important to understand the fees you pay annually, and more so when you are just starting as you want more money working for you.

Questrade Review Table of Content

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Trading Costs

This is probably one of the most important criteria for everyone. I like to look at the cost of a transaction to ensure I am satisfied to invest $1,000 minimum at this cost.

The basic online stock transaction will set you back between the minimum of $4.95 and maximum of $9.95. The actual price is 1 cent per share with a minimum and maximum value. You can find all the transaction costs and fees on their website. When it comes to ETFs, all transactions are free. The dream for any index investors as you really are paying very little for your portfolio.

The trading fee is less than all the bank discount brokers unless you trade over 1,000 shares at a time. As per many of the discount brokers, using a real person to execute a trade is an extra $45.

Mutual fund transactions are $9.95. If you are investing in mutual funds, such as the BMO Monthly Income Fund, make sure you understand all the fees that come with mutual fund investing.

If your investing approach includes index investing, you should have your index portfolio with Questrade. With no purchase fees on ETFs, you can do monthly contributions, benefit from the dollar-cost averaging approach and have all of your money work for you. Rebalancing a portfolio with ETFs can be minimal if you sign up with the $50 trade commission rebate.

Stocks1¢ per share – Minimum $4.95 and Maximum $9.95 per trade
ETFsFree purchases, standard commission when selling
Mutual Funds$9.95 per trade
Options$9.95 / trade + $1 / contract
Over the phoneAdd an additional $45 for trader fee

Comments by Readers

  • Free To buy a wide variety of ETFs
  • Low trading fees


Opening an account with Questrade is by far the easiest I have found so far. You can do it all from the comfort of your home at your computer. It supports digital signature. When opening an account, you need to be ready to transfer $1,000 to fund your account and complete the steps. The process is also very simple, it’s done just like you would make a bill payment to your bank account. Below are the three steps Questrade expects to activate your account.

  • Step 1: Fill the form online
  • Step 2: Upload a copy of the documents needed (Driver’s license for example)
  • Step 3: Fund from your bank account

DRIP is another benefit with Questrade for those seeking income and wanting to put their earned money at work. DRIP plays a big part in my investing strategy and Questrade provides the support.

Unfortunately, there can be maintenance fees on accounts depending on the size of your holdings. This is now the reality of many discount brokers and a bit of a challenge for investors with a small portfolio. Questrade has a silver lining with their ‘myfamily’ plan where you can combine all assets for lower fees. It’s brilliant since it brings more customers into the fold and on top of that Questrade has a referral program.

  • No annual fees on TFSA or RRSP accounts
  • RESP with less than $15,000 have a $50 annual fee
  • With less than $5,000, you incur an inactivity fee of $24.95
    • As of April 1st, 2015, an inactivity fee of $24.95 per quarter is charged to clients with under CAD $5,000 in combined total equity for any quarter in which the client does not complete one commissionable trade.
  • Questrade will cover the cost of transferring holdings over as long as you transfer $25,000

Questrade is one of the platforms that can support dual currencies and it’s a must-have if you are going to be interested in holding US companies in your portfolio. As you can see below, the account has separate cash accounts.

Questrade - Account Details
Source: Questrade Platform


The trading platform is intuitive. There are clear call outs and naming that are easy to understand for all investors. The top bar is clear and there are added links at the bottom with more details to educate new users.

Questrade - Account Summary
Source: Questrade Platform

While the website is intuitive and easy to use, the mobile app was not easy to identify. It’s called Questrade IQ which is confusing with Portfolio IQ. It is the right app and you can see your portfolio, news, and watch list. It’s functional but the naming of the menus differ from the website and take a little time to adjust.

The comments below seem polarizing but from my experience with RBC Direct Investing and Scotia iTrade, it’s no difference between many of the discount brokers.

Comments by Readers

  • Ease of trading
  • Weak mobile app
  • Took a while to learn interface
  • Don’t know how to use most of the features
  • Website challenging at first
  • Some info hard to get
  • I can’t seem to navigate around it easily. I find it cumbersome to find research info


Questrade TransactionsYou can see the transaction window on the right. I always make my trade with a limit order so you want to ensure the interface is not prone to mistakes.

It’s really easy to see your buying power which can include your ability to borrow so be careful or the result of executed orders.

Execution order seemed fine. I buy with limit orders to avoid any momentary swings or to be caught on a flash crash of any sort. It’s a habit I picked up and I usually pick the ask prices which is essentially the market price.

Comments by Readers

  • None

Performance Monitoring

In this day and age, you would expect that a discount broker can provide you with the performance of your account. Profit & Loss is present in many areas of the website as well as the return percentage in the account section.

There is an investment return section which can help keep track of your return per account. I personally would not stop tracking my performance on my own using a spreadsheet. See how I track my Rate of Return (or ROR) for accurate performance tracking. The first priority of a discount broker is to properly report on income tax, showing you the performance return is becoming mandatory along with reporting on fees spend but it’s limited.

Mobile Capabilities

As it happens, I have made trades from my phone and considering everything else we do with our phone, the mobile version of the platform should be good.

Mobile support with Questrade is present under Questrade IQ. As mentioned, I wasn’t sure it was the appropriate app but it is. It provides the same feature set that most discount brokers have. All the basics but the menu names differ slightly. Give yourself some time to become familiar with the app to avoid making a rush transaction.

Mobile View
Source: Questrade Trading Platforms

Questrade Mobile Quotes

Questrade Mobile



Investment Research

At first, the market research section is overwhelming. It’s a summary of the market from multiple views and a lot of data to look at. What you may be interested in for researching stock investment is under market intelligence research. Like many of the discount brokers, the market research data comes from third party providers. In the case of Questrade, the partnership is with Morningstar. There isn’t any recommended list unlike the Scotia iTrade research I have seen.

There is an alert system that can be useful if your investing approach is based on choosing a stock price and waiting for it.

Comments by Readers

  • Some info is hard to get to

How To Calculate Your Rate of Return

Customer Service

My experience is limited to email and chat support but it was efficient and useful. The chat questions I had were also answered efficiently. I have not asked complicated support questions but in general, it’s important to get the terminology right. For example, it took me a few discussion with RBC to know that a share transfer between trading exchange is called journaling. It’s a feature that must work in order to do the Norbert Gambit with DLR and DLR.U.

Comments by Readers

  • Efficient 800 #
  • Helpful and easy to contact
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Questrade Self-Directed

Choosing a discount broker is a personal choice and the discount broker should satisfy your requirements. If you are a seasoned investor with a decent portfolio, the fees usually are not concerned but if you are starting, make sure you understand the fees you may pay for each of the accounts you are interested in.

Questrade and some other discount brokers have practice accounts. Try the practice account to see what is offered and if it will work for you. In the end, each discount broker will probably not meet all of your requirements and your requirements may change over time. Don’t hesitate to switch, especially if you have over $25,000 as the receiving discount broker tend to cover the fees.

Questrade Referral

Discount Brokers Available

While the easiest path to selecting a discount broker is to use the one affiliated with your bank, there are options available with different feature set and cost that may best fit your needs. Be sure to review all of your options.

Discount Brokers by Popularity

Canadian Discount BrokersUS Discount Brokers
RBC Direct Investinge*trade
TD Direct InvestingTD Ameritrade
BMO InvestorLineCharles Schwab
Scotia iTradeScottrade
National Bank DirectTrade King
QuestradeInteractive Brokers
Virtual Brokers 
Interactive Brokers